Recently, we learned from the Tesla official that the confidence assurance program has been terminated and offline on October 16, 2020. After that, all car purchase orders will no longer enjoy the protection of the program. The plan is for Tesla owners to return their vehicles within seven (7) calendar days of vehicle delivery if they are not satisfied with the new vehicle. < / P > < p > owning Tesla means that you are driving a world leading vehicle with excellent performance and high safety. We firmly believe that you will love your new Tesla car, so we hope to give you time to experience and enjoy your new Tesla car. Subject to the terms and conditions of this program, if you are not satisfied with your new Tesla car, you may return it to us within seven (7) calendar days after delivery. < / P > < p > if you want to return the vehicle, you need to deliver the vehicle (including all original equipment and any spare parts and items provided with the vehicle, including mobile connector kits, etc.) to us at Tesla delivery center (or other place agreed by us) before the end of the seventh (7th) calendar day after the delivery date, and complete the vehicle inspection process. If, due to special circumstances, you are still unable to return the vehicle within 7 calendar days after doing your best, please contact the nearest Tesla delivery center. We will assess it on a case by case basis. < / P > < p > once you return the vehicle, the return process will be terminated and cannot be cancelled, and we will not be able to provide you with a transfer or a courtesy car service. Your refund (after deducting the non refundable 1000 yuan after placing the order) will be returned in the same way (about 30 days) and cannot be transferred to any other order. If you decide to re order other vehicles after returning the car, you can not purchase the same version as the returned model within 12 months, but you can still purchase other versions. The rights and interests of the returned vehicle can not be transferred to the new order, and you can enjoy the new pricing, configuration and policy when you re order. However, if we find and believe that you have abused this confidence guarantee scheme or acted maliciously, you will be refused to buy any vehicle within 12 months. < / P > < p > you are still responsible for all expenses, insurance, taxes or liabilities (even if they are later discovered or due), such as traffic penalties such as traffic fines and purchase taxes that have not been handled. If you purchase the vehicle through the institutions providing financing or leasing services such as loan institutions or financial leasing institutions, you need to bear all the expenses or money paid by these institutions for the completion of this return. In addition to returning the vehicle, you also need to ensure that ownership of the vehicle is transferred to us without any encumbrance (including security interest). If you have registered, you must sign an additional agreement to transfer ownership to our designated buyback company, and bear all fees and taxes incurred in the process. < / P > < p > if you purchase a vehicle through replacement, you will not be able to regain the vehicle that has been replaced, but we will refund it to you as part of the refund according to the replacement price applicable to the replacement vehicle. < / P > < p > if you purchase your vehicle through a third-party lending institution or financial leasing institution that provides financing or leasing services, you may have reached other terms or conditions in your automobile loan or leasing agreement, and Tesla is not a party to such agreement, you must personally terminate the agreement and bear the corresponding costs. The content of the agreement between you and the third-party lending institutions or financial leasing institutions that provide financing or leasing services may result in the inapplicability of this confidence protection plan. < / P > < p > the purpose of this program is to protect your confidence in purchasing Tesla vehicles, as well as other rights you may have under applicable laws. From time to time, we can adjust the above confidence protection scheme according to the actual situation.