Sudden explosion of gas stove is complained, and US’s response is questioned by consumers

Recently, Zhao Zhan, a well-known IT and intellectual property lawyer, issued a microblog saying that the Meidi gas stove purchased by him suddenly exploded after being used for less than 10 days, requiring Midea to give a formal investigation and handling result. < p > < p > in response to this, Midea has already returned goods for refund on August 22 and launched a comprehensive self-examination. Midea has entrusted a third-party organization to carry out authoritative inspection. At present, the machine is still in transit. < / P > < p > for Mr. Zhao’s complaint about the broken glass panel of gas stove, we once again apologize to the user for being frightened and inconvenient in daily life! < / P > < p > we also explained to the media concerned about this incident that the glass panel cracking incident occurred on the evening of August 20. After receiving the complaint, we arranged for the after-sales personnel to contact the user at the first time, and carried out the on-site inspection on August 22. The test results ruled out the factors such as product tempering and improper installation. As there are many factors causing the broken tempered glass, such as cold and hot impact, external force impact and other factors will cause glass fragmentation. However, the local after-sales personnel and outlets do not have the ability and tools for further detection, so we hold the attitude of being responsible for users. On the one hand, we reached a consensus with users on the spot that on the one hand, we returned the products according to the user’s requirements (completed at noon on August 22); On the other hand, the machine will be sealed up and sent back to Foshan, the headquarters, and a third-party organization will be entrusted for authoritative testing. At present, the machine is still in transit, and we will report the follow-up test results to the community at the first time. < / P > < p > while providing after-sales service for Mr. Zhao, we also launched a comprehensive self-examination. This kind of gas stove is self-produced by Midea. At present, Midea does not have any OEM gas cooker products. The on-line and off-line products on sale meet the product quality requirements and strictly comply with relevant national standards. According to the customer’s after-sales data, the glass panel fragmentation under the influence of external forces is an extremely individual case. However, we will pay close attention to continuously improve the quality of products and always put the rights and interests of users first. Zhao continued today that the public statement on Midea, although it contained apologies, was clearly an expedient measure to deal with public opinion. Midea has not only never made a formal apology to me directly, but also made many false apologies through a third party. < / P > < p > Disclaimer: the purpose of this article reprinted by china.com finance and economics is to convey more information and does not represent the views and positions of the website. The content of this paper is for reference only and does not constitute investment advice. Investors operate accordingly and bear their own risks. < p > < p > Chinanet is a national key news website under the leadership of the Information Office of the State Council and managed by China foreign language publishing and Distribution Bureau. Through 11 versions in 10 languages, the website releases information 24 hours a day, which is an important window for China to carry out international communication and information exchange.